Our Accessibility Policies

Read our Accessible Customer Service Policy and Integrated Accessibility Standards Policy below or download these policies here:
Accessible Customer Service Policy (PDF)
Integrated Accessibility Standards Policy (PDF)

ACCESSIBLE CUSTOMER SERVICE POLICY

Purpose and Application

Camp Robin Hood Ltd. is committed to providing an exceptional and accessible outdoor day camp experience to all members of its community, including persons with disabilities. We are committed to meeting the accessibility needs of such persons in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

Under the Accessibility for Ontarians with Disabilities Act, 2005 all businesses must meet the requirements of accessibility standards established by regulation. This policy establishes the accessibility standards for customer service for Camp Robin Hood Ltd., in accordance with Ontario Regulation 429/07. This policy applies to all employees of Camp Robin Hood Ltd., agents, volunteers and contracted service/third party staff.

Definitions

Accessible means customer service is provided in a manner that is capable of being easily understood or appreciated; easy to get at; capable of being reached, or entered; obtainable.

Disability means:

  1. Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impairment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog , or other animal or on a wheelchair or other remedial appliance or device,
  2. A condition of mental impairment or a developmental disability
  3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. A mental disorder,
  5. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

Guide Dog means a dog trained as a guide for a blind person and having the qualifications prescribed by the Blind Persons’ Rights Act R.S.O. 1990, c. B.7, s. 1 (1).

Service Animal is an animal for a person with a disability, if it is readily apparent that the animal is used by the person for reasons relating to his/her disability; or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Policy Statement

Camp Robin Hood Ltd. is committed to providing exceptional and accessible service to its customers. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Camp Robin Hood Ltd.

Policy Requirements

  1. Accessibility Training Policy
    1. Every person who deals with members of the public or who participates in developing Camp Robin Hood Ltd.’s policies, practices and procedures governing the provision of goods and services to the public; including camp staff, volunteers, agents, contractors and others who provide service on behalf of Camp Robin Hood Ltd. will receive training regarding the provision of goods and services to persons with disabilities.
    2. The training will include the following information:
      1. The purposes of the Accessibility for Ontarians with Disabilities Act,
      2. How to interact and communicate with persons with various types of disabilities,
      3. How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person
      4. How to use equipment made available by the camp to help people with disabilities to access goods and services
      5. What to do if a person with a disability is having difficulty accessing services.
    3. Training will be provided to each person according to his or her needs and duties and as soon as is practicable on an ongoing basis in connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is provided and the number of individuals to whom it is provided will be kept.
  2. Feedback Process
    Camp Robin Hood Ltd. accepts feedback from the public in a variety of methods including:

    • Phone
    • In person
    • Fax
    • Email
    • And, through feedback forms

    All feedback, including feedback regarding good services and facilities, is welcome and will be reviewed and addressed by Sari Grossinger, one of our owners, who can be contacted by email at sari@camprobinhood.ca or by calling (416)736-4443. We will ensure that the feedback process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports, upon request. A response will be provided in a timely fashion. Complaints, if/when they arise, will be addressed in a timely fashion by our Director and Leadership Teams depending on the nature of the complaint.

  3. Use of Service Animals and Support Persons
    1. If a person with a disability is accompanied by a guide dog or other service animal, Camp Robin Hood Ltd. will ensure that the person is permitted to enter Camp Robin Hood Ltd.’s facilities with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, Camp Robin Hood Ltd. will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from the Company’s goods and services. The service animal must be under the care and control of the individual at all times.
    2. If a person with a disability is accompanied by a support person, Camp Robin Hood Ltd. will ensure that both persons are permitted to enter the camp facilities, and that the person with a disability is not prevented from having access to the support person. Camp Robin Hood Ltd. may require a person with a disability to be accompanied by a support person when in a camp facility, but only if a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others in the facility. If an amount is payable by a support person for admission, or otherwise, to a premise, Camp Robin Hood Ltd. will ensure notice is given in advance about the amount.
  4. Notice of Temporary Disruptions
    Camp Robin Hood Ltd. shall provide notice of disruption of services to the public. Any Notice of Disruption will contain the following:

    • Reason for the disruption
    • Anticipated duration
    • Alternative facilities or services

    Camp staff will provide such notice in at least one of the following three methods:

    • Notice physically posted at the site of the disruption
    • Notice on the camp website
    • Notice in local newspaper
  5. Notice of availability of documents
    1. Camp Robin Hood Ltd. will provide the public notice of the availability of the documents, required by the Accessibility Standards for Customer Service, (O. Reg 429/07) upon request. Notice of availability will be provided on the Camp Robin Hood Ltd. web site and through other printed methods.
  6. Format of documents
    1. If Camp Robin Hood Ltd. is required, by the Accessibility for Ontarians with Disabilities Act, 2005, to give a copy of a document to a person with a disability, the camp will take into account the person’s ability to access the information and will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.
  7. Related and Supporting Documentation
    1. Camp Robin Hood Ltd.’s Policies
    2. Accessible Customer Service Training Records
    3. Ontario Regulation 429/07, Accessibility for Ontarians with Disabilities Act, 2005 – Accessibility Standards for Customer Service

Download the full policy here: Accessible Customer Service Policy (PDF)

INTEGRATED ACCESSIBILITY STANDARDS POLICY

Purpose and Application

Camp Robin Hood Ltd. is committed to providing an exceptional and accessible outdoor day camp experience to all members of its community, including persons with disabilities. We are committed to meeting the accessibility needs of such persons in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements. This policy is developed to break down barriers and increase accessibility for persons with disabilities in the area of information and communications as well as employment. Camp Robin Hood Ltd. is committed to putting the following policy into practice as required by the Accessibility for Ontarians Disability Act, 2005 and Regulation 191/11 (the “Regulation”). This policy applies to all members of the Camp Robin Hood Ltd. community including campers, families, employees, agents, volunteers and contracted service staff.

Definitions

Accessible means customer service is provided in a manner that is capable of being easily understood or appreciated; easy to get at; capable of being reached, or entered; obtainable.

Disability means:

  1. Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impairment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog , or other animal or on a wheelchair or other remedial appliance or device,
  2. A condition of mental impairment or a developmental disability
  3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. A mental disorder,
  5. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

Multi-Year Accessibility Plan

Camp Robin Hood Ltd. will develop, maintain and document a Multi-Year Accessibility Plan outlining the strategy that improves opportunities for persons with disabilities, and prevents and removes barriers.

The Accessibility Plan will be reviewed and updated by our Leadership Team at least once every 5 years and will be posted on our website. Upon request, Camp Robin Hood Ltd. will provide a copy of the Accessibility Plan in an accessible format.

Training

Camp Robin Hood Ltd. will ensure that training is provided on the requirements of this Integrated Accessible Standards Policy and on Human Rights as they pertain to persons with disabilities. Training will be provided to every person who is an employee of Camp Robin Hood Ltd.; every person who participates in developing our policies; and all third parties who provide goods, services or facilities on our behalf. This training will be provided as soon as possible after the employee is hired; on an ongoing basis in connection with changes to this Policy; and in a way that best suits their learning needs and the duties of the employee/third party. Camp Robin Hood Ltd. will keep a record of all training that it provides under this policy.

Information And Communications

Feedback
Camp Robin Hood Ltd. accepts feedback from the public in a variety of methods including:

All feedback, including feedback regarding good services and facilities, is welcome and will be reviewed and addressed by Sari Grossinger, one of our owners, who can be contacted by email at sari@camprobinhood.ca or by calling (416)736-4443. We will ensure that the feedback process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports, upon requests. A response will be provided in a timely fashion. Complaints, if/when they arise, will be addressed in a timely fashion by our Director and Leadership Teams depending on the nature of the complaint.

Accessible Formats and Communication Supports
Upon request, Camp Robin Hood Ltd. will provide, or will arrange for the provision of, accessible formats and communication supports at no increased cost, for persons with disabilities, in a timely manner that takes into account the person’s accessibility needs. Camp Robin Hood Ltd. will consult with the person making the request as well as, notifying the public about the availability of accessible formats and communication supports.

Accessible Websites and Web Content
Camp Robin Hood Ltd. will ensure that its website, including web content, conforms to the World Wide Web Consortium Web Content Accessibility Guidelines 2.0, as required by the Regulation, except where this is impracticable.

Employment

Recruitment and Potential Employment Screening Process
Camp Robin Hood Ltd. will provide notification to the public that in its recruitment process, accommodations are available for applicants with disabilities. Camp Robin Hood Ltd. is committed to employment equity and encourages all qualified candidates to apply. If an applicant requires an accommodation at any point during the hiring/employment process they are encouraged to let the camp know that this is the case and inform the camp to the type of accommodation they require so that the camp can work with them to meet their needs. Applicants are also reassured that all responses will be handled with strict confidence.

Notice to Successful Applicants
When making offers of employment to the successful applicants, Camp Robin Hood Ltd. will notify the applicant of its policies of accommodating employees with disabilities. The information that accompanies the contract indicates the following: Camp Robin Hood Ltd. has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability and/or a medical need please contact Sari Grossinger, Owner of Camp Robin Hood at (416) 736-4443 or by e-mail at sari@camprobinhood.ca so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment.

Informing Employees of Supports
Camp Robin Hood Ltd. will inform its employees of its policies (and any updates to those policies) used to support those with disabilities, including policies on the provision of job accommodations that take into account employee accessibility needs due to a disability. This information will be provided to new employees as soon as practicable after they commence employment.

Camp Robin Hood Ltd. has a return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work. The return to work process outlines the steps Camp Robin Hood Ltd. will take to facilitate the return to work and will include documented individual accommodation plans as part of the process in accordance with the requirements of the Regulation.

Where an employee with a disability requests it, Camp Robin Hood Ltd. will consult with the employee to provide accessible formats and communication supports for: information that is needed to perform the employee’s job and information that is generally available to all of our employees.

If needed, Camp Robin Hood Ltd. will provide individualized workplace emergency response information to employees with disabilities.

Download the full policy here:Integrated Accessibility Standards Policy (PDF)


Inclusion

Camping is a great social experience for all of us. It is even more gratifying when you see staff & campers of all abilities able to accept each other just as they are. Our Director Sari Grossinger, a paediatric Occupational Therapist, and her team of professionals, lead our efforts and work with campers, their families and our staff to ensure a successful summer for all. In order to maintain the integrity of our inclusion program, it is necessary to put limits on how many campers can be enrolled.

Learn more about the inclusion program at Camp Robin Hood.